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The contactless curbside pickup provides maximum social distancing for the safety of both patrons and staff. Staff will wear gloves and masks when handling all library materials. Additionally, all returned materials will be “quarantined” and sanitized before being put back into circulation.
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At this time, curbside pickup is available in a limited capacity at all of our branch libraries, with the exception of Tuscarora. We are working to continue curbside services in a safe, coordinated, and phased process.
We are currently limiting requests to 10 items per patron, per pickup. This does not limit families from placing requests together and picking up the items at one time.
A request typically takes two (2) weeks to be received; however, due to unforseen circumstances such as staff availability, shipping issues, and long overdue items, there may be delays. We will fill your holds as quickly as possible but wait times may be longer than usual. Thanks for your patience.
Staff will call you to schedule a time to pick up materials once they are ready.
Yes, with some limitations.
Yes. If we have received the item, it will be available for checkout.
Yes. You may call the library to place a hold during normal business hours when the phone is staffed.
Holds will not be expiring at this time so your items will remain on the hold shelf until you pick them up. However, if you miss a scheduled pickup, you will have two days to reschedule before the items are returned to circulation.
Due dates will be included on all checkout receipts and all of our book drops are currently open for returned materials. We will continue to extend due dates throughout our reopening process to help avoid late fines. However, all of our book drops are currently open for returned materials.
The outdoor book drop is open for returns (but not donations). Staff will not accept in-person returns.
We are not accepting donated materials at this time.
Yes. You will need a library card to place your hold through our online catalog and to pick up items. You will need to show your library card or an ID at the time of pickup to make sure you are receiving the right books.
If you do not have a library card, you can ask to receive a temporary “digital” card by calling 775-738-3066.
Please note that if you sign up for a temporary library card, you may only check out two items at a time.
Call the library when you arrive for your pickup slot and we will place your bag within reach. We are committed to ensuring that our programs and services are accessible to everyone. If you have any questions or suggestions regarding accessibility, please contact your library location so we may work to accommodate you.
Library staff can override limits during the pandemic response; however, our book drops are open to receive materials. If you are over the checkout limit, please return them to the book drop before requesting additional materials.
Yes. All library locations are currently open to the public.
The curbside pickup service is contingent upon access to materials that keep our staff safe as well as staff availability. We hope to offer this service until the library building reopens (and possibly after) but cannot make guarantees.
This privilege is reserved for patrons who comply with our safety guidelines. We reserve the right to remove access to this service from anyone who does not respect those.
We are working to restore all library services and access as soon as possible in a safe, coordinated, and phased effort. We will continue to follow state and public health guidelines for operations.